At Sanjyoti Diagnostics, we strive to provide efficient diagnostic services and customer support. This Cancellation & Refund Policy outlines the terms under which cancellations and refunds are accepted for appointments and tests booked via www.sanjyotidiagnostics.com.
1. Cancellation Policy
- Customers can cancel test bookings up to 24 hours before the scheduled appointment time.
- Cancellations can be requested by:
- Logging into your account on our website.
- Emailing us at info@sanjyotidiagnostics.com.
- Calling our customer service helpline at 9211310109
Late Cancellations:
- Cancellations requested less than 24 hours before the appointment will not be eligible for a refund.
2. Refund Policy
- Upon successful cancellation within the allowed timeframe, a full refund of the paid amount will be processed.
- Refunds (where applicable) will be processed using the original mode of payment.
Refund Timeframe:
- Refunds will be initiated within 7-10 working days after the cancellation request is approved.
Non-Refundable Situations:
- No-shows or non-attendance at the appointment.
- Cancellations requested after the cutoff period.
- Services partially availed (e.g., if sample collection is done).
3. Exceptions
Sanjyoti Diagnostics reserves the right to cancel or reschedule appointments due to unavoidable operational reasons. In such cases:
- Customers will be informed promptly.
- A full refund or rescheduling option will be provided at no additional charge.
4. Mode of Refund
- Refunds will be credited to the original payment method (Credit/Debit Card, Net Banking, UPI, etc.).
- In case of payment gateway delays, Sanjyoti Diagnostics will not be liable for processing time exceeding the standard window.
5. Contact Information
For cancellation and refund-related assistance:
Sanjyoti Diagnostics
Email: info@sanjyotidiagnostics.com
Phone: 9211310109
Website: www.sanjyotidiagnostics.com
